Question 1

Where do you ship to?

Accepted Answer

We ship worldwide! All orders are insured against loss, damage, and shortage before they are shipped so you can purchase with confidence.

Question 2

How much does shipping cost?

Accepted Answer

All orders over $100.00 ships free! Otherwise, you'll see live rates at checkout for individual package costs. International import duties vary by country, so we're unable to advise on how your country will handle each package.

Question 3

I don’t see a certain color or length for sale anywhere on your site, do you have it for sale?"

Accepted Answer

I would be happy to customize any leash or collar for you!  Please email me with what you have in mind and I can make it happen.

Question 4

What is your return policy?

Accepted Answer

If your dog should decide they don't like their gear we have a 14 day return policy. The item must still be in NEW condition. Please email RhinoDogLeash@gmail.com for return instructions. Return shipping is paid for by the customer, but should you decide you'd like to exchange your gear we will reship free of charge.

Question 5

My leash is filthy! Can I wash it?

Accepted Answer

Yes you can! Wash the rope by hand in your bathtub or a large bucket. Use warm water and mild soap (not detergent). Thoroughly swish the rope around, then drain the dirty water. Repeat until the water runs clean. Hang to dry, uncoiled, away from direct sunlight.

KRATOS DOG LEASH

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